Does the amount of data affect the cost?
The amount of data you need recovered from the device does not affect the recovery cost, but it does affect your choice of how you have it delivered back to you. For example, small amounts of data can be delivered on DVD or USB memory stick, whereas for larger amounts you will need an external hard drive, which we can supply.
Does anyone look through my files?
We understand that your data is personal to you, and we do not open any of your files without your written permission to do so. Your data is analysed and verified by software, even when producing the file list for your approval, so you can be sure your data will remain confidential.
Do you offer a 'no data, no fee' service?
Yes, we do – if we do not recover any data there is nothing to pay.
Do you charge an assessment fee?
No, it’s free to have our technicians look at your media, just fill out the registration form and send the media in to the address given on the confirmation email, we’ll have an assessment report ready for you within 24 hours of receiving your media, which will tell you exactly how much it will cost and how long it will take to recover your data.
Are there any hidden charges?
No, all our fees are explained here, if you do feel at any time that you are being charged for something you have either not been advised of or have not agreed to, please call us on 0800 999 4447, or email [email protected]
How long does the assessment process take?
Assessment of your media will be completed within 24 hours of receipt.
How long does the recovery process take?
Once the assessment has been completed and you have authorised us to continue, we will usually have the recovered data delivered back to you within 3-10 working days, depending on complexity, condition of the media, its data and the chosen service level.
Do you arrange collection of my disk or other device?
You can either send or other device to us (we recommend using Royal Mail’s Special Delivery next day service as this can be tracked and is insured) or we can arrange to have it collected by UPS free of charge – please contact us to arrange this.
Can I deliver and collect in person?
We are happy to welcome customers who wish to deliver and/or collect in person, as well as anyone wanting an informal chat about how the process works.
How is my recovered data delivered back to me?
We provide the appropriate device for your recovered data at cost. You may also provide your own hard drive for the recovered data to be copied to if preferred.
How secure is my data?
Your data and your privacy are important to us. We have put in place extensive measures and checks to ensure the safety and integrity of your data, both on our website and delivery platform, and while on site at our offices and laboratory.
How do I know what's happening to my data?
As the status of the case is updated by our technicians you will receive regular emails notifying you of the update.
What happens to my original media?
If you would like your original media returned with your recovered data please be sure to let us know, otherwise a fee of £21 may apply per device. Please note that we do not advise customers to re-use the original media as its integrity and reliability cannot be guaranteed. Media which is not returned to the customer is retained in secure storage for 10 days and then recycled.
Does your repair process invalidate my warranty?
Because we use certified facilities and highly skilled technicians to carry our all repair works, your warranty will remain intact. We can even liaise with your manufacturer on your behalf.
Why should I choose your company to recover my data?
Your data is a very personal and important asset, and you need a data recovery company you can trust to look after it and to be open and honest in their dealings with you. There is much coverage on the internet of data recovery scams and hidden charges and we are keen to distance ourselves from such activities by ensuring that our customers remain the focus of our daily operation. We pride ourselves on honesty, transparency and good customer service.
